{"id":13228,"date":"2022-11-18T11:48:25","date_gmt":"2022-11-18T11:48:25","guid":{"rendered":"https:\/\/www.demo.askahotels.com\/misafir-memnuniyeti-politikasi\/"},"modified":"2023-03-28T09:02:40","modified_gmt":"2023-03-28T09:02:40","slug":"richtlinie-zur-gaestezufriedenheit","status":"publish","type":"page","link":"https:\/\/www.askahotels.com\/de\/richtlinie-zur-gaestezufriedenheit\/","title":{"rendered":"Richtlinie zur G\u00e4stezufriedenheit"},"content":{"rendered":"<style>.elementor-13228 .elementor-element.elementor-element-523b29e > .elementor-container{min-height:400px;}.elementor-13228 .elementor-element.elementor-element-523b29e:not(.elementor-motion-effects-element-type-background), .elementor-13228 .elementor-element.elementor-element-523b29e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.askahotels.com\/wp-content\/uploads\/2022\/12\/Galeri-6-1.webp\");background-position:center 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data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9edaf4\" data-id=\"c9edaf4\" data-element_type=\"column\" 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G\u00e4stezufriedenheit<\/h2><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eca91c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eca91c8\" data-element_type=\"section\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fc051fc\" data-id=\"fc051fc\" data-element_type=\"column\" 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href=\"https:\/\/www.askahotels.com\/de\/qualitatsrichtlinie\/\">Qualit\u00e4tsrichtlinie<\/a><\/li>\n<li id=\"menu-item-15888\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15888\"><a href=\"https:\/\/www.askahotels.com\/de\/richtlinie-zur-gaestezufriedenheit\/\">Richtlinie zur G\u00e4stezufriedenheit<\/a><\/li>\n<li id=\"menu-item-15889\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15889\"><a href=\"https:\/\/www.askahotels.com\/de\/arbeitsschutzrichtlinie\/\">Arbeitsschutzrichtlinie<\/a><\/li>\n<li id=\"menu-item-15890\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15890\"><a href=\"https:\/\/www.askahotels.com\/de\/richtlinie-zur-lebensmittelsicherheit\/\">Richtlinie zur Lebensmittelsicherheit<\/a><\/li>\n<li id=\"menu-item-15891\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15891\"><a href=\"https:\/\/www.askahotels.com\/de\/umweltpolitik\/\">Umweltpolitik<\/a><\/li>\n<li id=\"menu-item-15903\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15903\"><a href=\"https:\/\/www.askahotels.com\/de\/humanressourcen\/\">Humanressourcen<\/a><\/li>\n<li id=\"menu-item-15904\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15904\"><a href=\"https:\/\/www.askahotels.com\/de\/auszeichnungen\/\">Auszeichnungen<\/a><\/li>\n<li id=\"menu-item-15905\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15905\"><a href=\"https:\/\/www.askahotels.com\/de\/beleuchtungstest\/\">Gesetz zum Schutz personenbezogener Daten<\/a><\/li>\n<\/ul><\/div>\n            <div class=\"jkit-nav-identity-panel\">\n                <div class=\"jkit-nav-site-title\"><a href=\"https:\/\/www.askahotels.com\/de\/\" class=\"jkit-nav-logo\" aria-label=\"Home Link\"><\/a><\/div>\n                <button aria-label=\"close-menu\" class=\"jkit-close-menu\"><i aria-hidden=\"true\" class=\"fas fa-times\"><\/i><\/button>\n            <\/div>\n        <\/div>\n        <div class=\"jkit-overlay\"><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-3498b49\" data-id=\"3498b49\" data-element_type=\"column\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae562bf elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ae562bf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Richtlinie zur G\u00e4stezufriedenheit<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-778fed7 elementor-widget elementor-widget-elementskit-heading\" data-id=\"778fed7\" data-element_type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\">\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Als ASKA Hotels, damit unsere G\u00e4ste einen angenehmen, ruhigen und sicheren Urlaub haben; Sonderw\u00fcnsche und Reklamationen aller Art, beginnend mit der Reservierung bis nach Urlaubsende, \u00fcbernehmen wir kostenlos im Rahmen der Verpflichtungen gegen\u00fcber gesetzlichen Institutionen und Zulieferbetrieben,<\/p>\n<p>Wir verpflichten uns,den L\u00f6sungsprozess mit einem unparteiischen und ehrlichen Ansatz zu beginnen, aufmerksam zu sein und ohne Diskriminierung aufzuzeichnen,<\/p>\n<p>dass jeder Kommunikationskanal, \u00fcber den unsere G\u00e4ste ihre Beschwerden und W\u00fcnsche \u00fcbermitteln k\u00f6nnen, immer offen und kommunikationsbereit ist,<\/p>\n<p>Schulungen durchzuf\u00fchren, die das Bewusstsein und Bewusstsein f\u00fcr unser g\u00e4steorientiertes Beschwerde- und Anfragemanagementsystem erh\u00f6hen, mit dem Ziel, sicherzustellen, dass jeder Mitarbeiter, beginnend vom Top-Management, in der gleichen Sensibilit\u00e4t ist,<\/p>\n<p>den materiellen oder immateriellen Schaden unserer G\u00e4ste zu ersetzen, die sich beschweren, indem sie andere als die versprochene Leistung erhalten,<\/p>\n<p>unsere G\u00e4ste zu informieren, indem wir die Anfragen und Beschwerden im Rahmen der Bedingungen und innerhalb der zur Zufriedenheit der G\u00e4ste erforderlichen Zeit pr\u00fcfen,<\/p>\n<p>diese von unseren G\u00e4sten mit uns geteilten Erfahrungen zu verbessern und kontinuierlich weiterzuentwickeln, und stellen alle Arten von Ressourcen bereit, um dieses Ziel zu erreichen,<\/p>\n<p>im Anfrage- und Beschwerdeverfahren nicht vom Grundsatz der Vertraulichkeit abzuweichen.<\/p>\n<p>Erscheinungsdatum: 03.02.2020<br \/>Revisionsnummer: 04<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Richtlinie zur G\u00e4stezufriedenheit Institutionell Entwicklungsgeschichte Vision und Mission Qualit\u00e4tsrichtlinie Richtlinie zur G\u00e4stezufriedenheit Arbeitsschutzrichtlinie Richtlinie zur Lebensmittelsicherheit Umweltpolitik Humanressourcen Auszeichnungen Gesetz zum Schutz personenbezogener Daten Richtlinie zur G\u00e4stezufriedenheit Als ASKA Hotels, damit unsere G\u00e4ste einen angenehmen, ruhigen und sicheren Urlaub haben; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13228","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/pages\/13228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/comments?post=13228"}],"version-history":[{"count":13,"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/pages\/13228\/revisions"}],"predecessor-version":[{"id":29702,"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/pages\/13228\/revisions\/29702"}],"wp:attachment":[{"href":"https:\/\/www.askahotels.com\/de\/wp-json\/wp\/v2\/media?parent=13228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}