• Aska Lara Resort & SPA
  • -
  • Bayview Resort
  • -
  • Just In Beach​

(203) 769 71 86

MENU

Booking
  • Aska Lara Resort & SPA
  • -
  • Bayview Resort
  • -
  • Just In Beach​

(203) 769 71 86

MENU

Booking
Booking
Menu
Booking
Booking
  • Aska Lara Resort & SPA
  • -
  • Bayview Resort
  • -
  • Just In Beach​

(203) 769 71 86

MENU

Booking
  • Aska Lara Resort & SPA
  • -
  • Bayview Resort
  • -
  • Just In Beach​

(203) 769 71 86

MENU

Booking
Rezervasyon
Rezervasyon
Booking

Guest Satisfaction Policy

  • About Us
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  • Quality Policy
  • Guest Satisfaction Policy
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Guest Satisfaction Policy

As ASKA Lara Resort & SPA, we are committed to ensuring that our guests have a pleasant, peaceful, and safe holiday. We are happy to address any special requests or concerns that may arise during the reservation process or during your stay, free of charge and within the bounds of our legal and supplier obligations. We will;
• Approach all complaints and requests with a neutral and honest mindset, without any discrimination, and prioritize their resolution
• Be readily available for communication through various channels to ensure that our guests can easily convey their complaints and requests to us
• Conduct training to increase awareness and sensitivity to our guest-oriented complaint and request management system, ensuring that all employees, from top management to front-line staff, are aware of and adhere to these principles
• Compensate our guests for any material or moral damages that may result from receiving services other than those promised
• Examine and resolve requests and complaints within the necessary timeframe and in accordance with the conditions required to ensure guest satisfaction, and keep our guests informed of the progress and resolution
• Continuously strive to improve and develop our service based on the feedback and experiences shared by our guests, and provide all necessary resources to achieve this goal
• Maintain the confidentiality of our guests' requests and complaints throughout the resolution process

Release Date: 03.02.2020
Revision number: 04


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About Us

  • About Us
  • History
  • Vision & Mission
  • Quality Policy
  • Commercial Name and Details
  • About Us
  • History
  • Vision & Mission
  • Quality Policy
  • Commercial Name and Details
  • Food Safety Policy
  • Environmental policy
  • Human Resources
  • Awards
  • Personal Data Protection Law
  • Food Safety Policy
  • Environmental policy
  • Human Resources
  • Awards
  • Personal Data Protection Law

Life at Aska

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  • Booking
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  • World of Aska
  • Hearf of the Fun
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Contact Us

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Aska Lara Resort & SPA

Aska Hotels Bayview Resort

Aska Just in Beach

© 2022 Aska Hotels & Resorts.All is reserved

For You, With You
  • Arabic
  • Dutch
  • English
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  • Russian
  • World of Aska
  • Hearf of the Fun
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  • Booking
  • Aska News
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  • Contact
Booking
(0242) 320 57 00
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  • Aska Lara Resort & SPA
  • Bayview Resort
  • Just In Beach​
  • Bayview Resort
For You, With You
  • Arabic
  • Dutch
  • English
  • German
  • Russian
  • World of Aska
  • Hearf of the Fun
  • Business Club
  • Booking
  • Aska News
  • About Us
  • Contact
Booking
(0242) 320 57 00
Facebook Twitter Instagram Youtube Tripadvisor
  • Aska Lara Resort & SPA
  • Bayview Resort
  • Just In Beach​
  • Bayview Resort
  • Arabic
  • Dutch
  • German
  • Russian
  • Aska Lara Resort & SPA
  • Bayview Resort
  • Just In Beach​
  • Bayview Resort
  • Aska Lara Resort & SPA
  • Bayview Resort
  • Just In Beach​
  • Bayview Resort
  • World of Aska
  • Hearf of the Fun
  • Business Club
  • Booking
  • Aska News
  • About Us
  • Contact
  • World of Aska
  • Hearf of the Fun
  • Business Club
  • Booking
  • Aska News
  • About Us
  • Contact
Booking (0242) 320 57 00
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