{"id":12741,"date":"2022-11-18T11:48:25","date_gmt":"2022-11-18T11:48:25","guid":{"rendered":"https:\/\/www.demo.askahotels.com\/misafir-memnuniyeti-politikasi\/"},"modified":"2023-01-02T15:13:38","modified_gmt":"2023-01-02T15:13:38","slug":"guest-satisfaction-policy","status":"publish","type":"page","link":"https:\/\/www.askahotels.com\/en\/guest-satisfaction-policy\/","title":{"rendered":"Guest Satisfaction Policy"},"content":{"rendered":"<style>.elementor-12741 .elementor-element.elementor-element-523b29e > .elementor-container{min-height:400px;}.elementor-12741 .elementor-element.elementor-element-523b29e:not(.elementor-motion-effects-element-type-background), .elementor-12741 .elementor-element.elementor-element-523b29e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.askahotels.com\/wp-content\/uploads\/2022\/12\/Galeri-6-1.webp\");background-position:center 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{.elementor-element.elementor-element-ed83677 .jeg-elementor-kit.jkit-nav-menu .jkit-menu-wrapper .jkit-menu-container { height: 100%; } }@media (max-width: 1024px) {.admin-bar .elementor-element.elementor-element-ed83677 .jeg-elementor-kit.jkit-nav-menu .jkit-menu-wrapper { top: 32px; } }@media (max-width: 782px) {.admin-bar .elementor-element.elementor-element-ed83677 .jeg-elementor-kit.jkit-nav-menu .jkit-menu-wrapper { top: 46px; } }<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12741\" class=\"elementor elementor-12741\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-523b29e elementor-section-height-min-height elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"523b29e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9edaf4\" data-id=\"c9edaf4\" data-element_type=\"column\" 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data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Guest Satisfaction Policy<\/h2><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eca91c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eca91c8\" data-element_type=\"section\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fc051fc\" data-id=\"fc051fc\" data-element_type=\"column\" 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data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"jkit_nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-nav-menu break-point-tablet submenu-click-title jeg_module___69f26cd1df6df\"  data-item-indicator=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-angle-down&quot;&gt;&lt;\/i&gt;\"><button aria-label=\"open-menu\" class=\"jkit-hamburger-menu\"><i aria-hidden=\"true\" class=\"fas fa-bars\"><\/i><\/button>\n        <div class=\"jkit-menu-wrapper\"><div class=\"jkit-menu-container\"><ul id=\"menu-kurumsal-menu-en\" class=\"jkit-menu jkit-menu-direction-block jkit-submenu-position-top\"><li id=\"menu-item-15883\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15883\"><a href=\"https:\/\/www.askahotels.com\/en\/about-us\/\">About Us<\/a><\/li>\n<li id=\"menu-item-13407\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13407\"><a href=\"https:\/\/www.askahotels.com\/en\/history\/\">History<\/a><\/li>\n<li id=\"menu-item-13414\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13414\"><a href=\"https:\/\/www.askahotels.com\/en\/vision-mission\/\">Vision &amp; Mission<\/a><\/li>\n<li id=\"menu-item-13409\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13409\"><a href=\"https:\/\/www.askahotels.com\/en\/kalite-politikasi\/\">Quality Policy<\/a><\/li>\n<li id=\"menu-item-13411\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13411\"><a href=\"https:\/\/www.askahotels.com\/en\/guest-satisfaction-policy\/\">Guest Satisfaction Policy<\/a><\/li>\n<li id=\"menu-item-13410\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13410\"><a href=\"https:\/\/www.askahotels.com\/en\/about-us\/\">About Us<\/a><\/li>\n<li id=\"menu-item-13412\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13412\"><a href=\"https:\/\/www.askahotels.com\/en\/occupational-health-and-safety-policy\/\">Occupational Health and Safety Policy<\/a><\/li>\n<li id=\"menu-item-13406\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13406\"><a href=\"https:\/\/www.askahotels.com\/en\/food-safety-policy\/\">Food Safety Policy<\/a><\/li>\n<li id=\"menu-item-13405\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13405\"><a href=\"https:\/\/www.askahotels.com\/en\/environmental-policy\/\">Environmental policy<\/a><\/li>\n<li id=\"menu-item-13408\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13408\"><a href=\"https:\/\/www.askahotels.com\/en\/hr\/\">Human Resources<\/a><\/li>\n<li id=\"menu-item-13404\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13404\"><a href=\"https:\/\/www.askahotels.com\/en\/oduller\/\">Awards<\/a><\/li>\n<li id=\"menu-item-13413\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13413\"><a href=\"https:\/\/www.askahotels.com\/en\/personal-data-protection-law\/\">Personal Data Protection Law<\/a><\/li>\n<\/ul><\/div>\n            <div class=\"jkit-nav-identity-panel\">\n                <div class=\"jkit-nav-site-title\"><a href=\"https:\/\/www.askahotels.com\/en\/\" class=\"jkit-nav-logo\" aria-label=\"Home Link\"><\/a><\/div>\n                <button aria-label=\"close-menu\" class=\"jkit-close-menu\"><i aria-hidden=\"true\" class=\"fas fa-times\"><\/i><\/button>\n            <\/div>\n        <\/div>\n        <div class=\"jkit-overlay\"><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-3498b49\" data-id=\"3498b49\" data-element_type=\"column\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae562bf elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ae562bf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guest Satisfaction Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-778fed7 elementor-widget elementor-widget-elementskit-heading\" data-id=\"778fed7\" data-element_type=\"widget\" data-settings=\"{&quot;hoteller_ext_link_sidemenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_link_closed_fullmenu&quot;:&quot;false&quot;,&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;,&quot;hoteller_ext_mobile_static&quot;:&quot;false&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\">\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>As ASKA Lara Resort &amp; SPA, we are committed to ensuring that our guests have a pleasant, peaceful, and safe holiday. We are happy to address any special requests or concerns that may arise during the reservation process or during your stay, free of charge and within the bounds of our legal and supplier obligations. We will;<br \/>\u2022 Approach all complaints and requests with a neutral and honest mindset, without any discrimination, and prioritize their resolution<br \/>\u2022 Be readily available for communication through various channels to ensure that our guests can easily convey their complaints and requests to us<br \/>\u2022 Conduct training to increase awareness and sensitivity to our guest-oriented complaint and request management system, ensuring that all employees, from top management to front-line staff, are aware of and adhere to these principles<br \/>\u2022 Compensate our guests for any material or moral damages that may result from receiving services other than those promised<br \/>\u2022 Examine and resolve requests and complaints within the necessary timeframe and in accordance with the conditions required to ensure guest satisfaction, and keep our guests informed of the progress and resolution<br \/>\u2022 Continuously strive to improve and develop our service based on the feedback and experiences shared by our guests, and provide all necessary resources to achieve this goal<br \/>\u2022 Maintain the confidentiality of our guests' requests and complaints throughout the resolution process<\/p>\n<p>Release Date: 03.02.2020<br \/>Revision number: 04<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guest Satisfaction Policy \u041e \u041d\u0430\u0441 \u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0412\u0438\u0434\u0435\u043d\u0438\u0435 \u0438 \u043c\u0438\u0441\u0441\u0438\u044f \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0433\u043e\u0441\u0442\u0435\u0439 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u043e\u0445\u0440\u0430\u043d\u044b \u0442\u0440\u0443\u0434\u0430 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 \u043f\u0438\u0449\u0435\u0432\u044b\u0445 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430, \u043a\u0430\u0441\u0430\u044e\u0449\u0430\u044f\u0441\u044f \u043e\u043a\u0440\u0443\u0436\u0430\u044e\u0449\u0435\u0439 \u0441\u0440\u0435\u0434\u044b \u0427\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u0438\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u044b \u041d\u0430\u0433\u0440\u0430\u0434\u044b KVKK Guest Satisfaction Policy As ASKA Lara Resort &amp; SPA, we are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-12741","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/pages\/12741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/comments?post=12741"}],"version-history":[{"count":23,"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/pages\/12741\/revisions"}],"predecessor-version":[{"id":19560,"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/pages\/12741\/revisions\/19560"}],"wp:attachment":[{"href":"https:\/\/www.askahotels.com\/en\/wp-json\/wp\/v2\/media?parent=12741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}